Frequently Asked Questions

Q: What is a credit?
A: 1 credit = 1 lead processed with a full personalized email sequence. If you upload 500 leads, you use 500 credits. The number of emails in your sequence doesn't affect credit usage.

Q: What if I need more credits than my plan includes?
A: You can purchase add-on credits anytime without upgrading your plan. If you consistently need more, upgrading is usually more cost-effective.

Q: How is MachFive different from ChatGPT?
A: ChatGPT writes one email at a time with no context about your business. MachFive builds a strategic foundation first—learning your offers, your proof points, your target audience—then writes unique sequences for every lead at scale.

Q: What sending tools does MachFive work with?
A: Any tool that accepts CSV imports: Instantly, Smartlead, Lemlist, Apollo, GMass, EmailBison, Mailshake, and more. Just map the email and subject line columns.

Q: Do I need to spintax or spam check the emails?
A: No. Every email is structurally unique, so you don't need spintax for variation or spam checking. The emails are ready to send.

Q: Do unused credits roll over?
A: Yes, for paid plans. Unused credits carry over to the next month but expire if not used within that rollover period.

Q: Is there a free trial?
A: Yes. The Free plan gives you 100 credits/month—no credit card required.

Q: Can I invite my team?
A: Yes. Go to Workspace > Settings > Users and click "Invite User."