Common Issues

"My sequence is stuck on processing"

Processing typically takes a few minutes for most lead lists. For very large lists, it may take longer. If processing seems stuck:

1. Check your internet connection
2. Refresh the page
3. If still stuck after 15 minutes, contact support@machfive.io

"My emails don't sound like my brand"

Your onboarding information directly impacts email quality. Try:

1. Go to Workspace > Settings > Onboarding
2. Add more detail about your voice, tone, and messaging style
3. Include example emails you've written that performed well
4. Re-process your Company Summary

"I can't find a campaign"

Use the search bar on the Campaigns tab to search by campaign name.