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Getting Started
Welcome to MachFive
Onboarding: Setting Up Your Account
Editing Your Onboarding Information
Viewing Your Documents
Navigating Dashboard
Dashboard Overview
The Campaigns Tab
Workspace & Credits
Managing Your Team
Building Campaigns
What Is a Campaign?
Creating a New Campaign
Campaign Builder Workflow
Viewing Campaign Documents
Viewing Campaign Configurations
Refining or Branching a Campaign
Creating Sequences
What Is a Sequence?
Starting a New Sequence
Uploading Your Lead List
Configuring Your Sequence
Added Campaign Details (Important)
How Many Emails Per Sequence?
Viewing Your Sequences
Downloading and Using Your Sequences
Ai Agent
What Is the AI Agent?
Using the AI Agent
File Upload
Uploading Additional Files
Account Billing
Understanding Credits
Changing Your Plan
Pausing Your Subscription
Cancellation and Refunds
Troubleshooting Faq
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Troubleshooting Faq
Getting Help

Getting Help

Troubleshooting FaqUpdated January 15, 2026

Email Support: support@machfive.io

Priority Support: Available for Starter, Growth, and Enterprise plans.

White-Glove Onboarding: Available for Growth and Enterprise plans—we'll help you get set up.

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